| |
Solutions for Rental Properties
From palatial homes to cozy casitas, all rental property owners aspire to provide guests with a wonderful brand experience that results in customer loyalty and referrals.
For the past eight years, Ed Meenan has worked with homeowners and property managers in Santa Fe to enhance guest experiences in more than 200 homes. His experience and observations can help reduce expenses, differentiate your property and turn satisfied customers into brand evangelists.
Simple Solutions that Can Save You Time and Money
"I don’t know how many times I have been called out to fix a TV or Internet connection in a million dollar property only to see all of the clocks blinking or a coffee table with multiple remotes and no instructions. The first impression this creates is not the inviting experience that was intended – it says, vacancy and inattentiveness."
Ed On Call, Ed On Site
Part of providing your tenant with excellent service is resolving issues as quickly as possible. That is why when Ed receives a call he is out to the property within a few hours.
Ed can also inventory and photograph a home's components so that if operational problems do occur, he can often resolve them via phone by consulting his database and telling the guest, "Push the 3rd button from the left." This can save the owner the cost of an on site visit.
Purchase Equipment from Ed
Owners often come to town and head to Best Buy to purchase an item on sale only to find later that the equipment isn’t compatible with their system and has resulted in a confusing array of remotes. The money they thought they saved is lost with one service call when the tenant cannot operate the system.
"I strongly suggest, in fact I plead with these owners to call me before doing anything. I can save them a lot of trouble and money if they do."
Use these links to read more about system design and buying equipment.
An Ounce of Prevention
To help extend the life of your electronics and prevent problems from occurring, Ed can break down the system, open each component, remove all of the dust and clean the contacts. Using proper cables, he can reconnect the system in a way that is most direct and easy to operate.
With the system properly connected, Ed can create Instruction Cards that include photos of controls with clear and concise instructions. Each card includes his phone number, is laminated and left in the property. To view a sample Instruction Card, click on the thumbnail below.
Have Ed Check Up After Guests Check Out
Guests have been known to change passwords to the wireless network, disconnect DVD players in order to connect Playstations, and depart without restoring the system to its original condition.
For property owners that want to provide an impeccable guest experience and prevent expensive service calls, Ed will visit the home between tenants to confirm that everything is operating properly and is ready for the next guest.
Every property is different and as such, the services needed and costs will vary. Ed is happy meet with owners and property managers, conduct a needs assessment and discuss his services and fees. To initiate a meeting, click here.
|
|
"When you rent a vacation house, and plan to relax in the afternoon after an intensive morning of work, everything has to be in place. You need your computer, your cell phone and Ed Meenan. We've used different rental agents and gone to different houses. But one thing remains the same. Somehow, the wireless systems didn't work. Ed was always called in and worked his magic. He found the ways to hook us up to the outside world and made our semi-vacations possible. But what's best, he did it with a smile, made sure to come quickly so we didn't have to wait, and was always a professional. Thank you, Ed!"
– Hon. Phillip C. Segal & Joyce Dubensky
Brooklyn, NY
"Ed Meenan is the "man of the hour"! We count on Ed from the smallest Internet connection challenge to the largest home theater installation – complete with user instructions and the best customer service in the business!"
– Todd Davis
"I have been working with Ed Meenan for 6 years. He is the man we call for all electronics - TV, Music and Internet - he is professional, and an expert in his field. One call and he responds promptly and efficiently and he communicates. There is no one better."
– Marilyn Proctor
"The Management Group calls on Ed Meenan for all of its Audio, Video, Computer and Internet needs. He is professional, resourceful and available to respond quickly with excellent communication. His proficiency is second to none!"
– James Dominick
Click on the logos above to visit
these management companies' websites.
|
|
